FAQs

RVMMC FAQs

You will find information about our services, how to use those services, and the policies of our Clinic. It is important that you read all information. You are responsible for knowing and following all policies. We hope these frequently asked questions answer some of your questions. — RVMMC Management

Statement of Purpose

Roanoke Valley Medical Ministries Clinic (RVMMC) will try to help people in the Roanoke Valley who do not have health insurance and have limited money. We want to provide basic medical care and help patients get medicine to help promote wellness. For persons who are eligible, all services are free. Services are provided as RVMMC is able to do so. Patients are not “entitled” to any specific services and RVMMC is not responsible when those services are not offered.

RVMMC Clinic Hours

The clinic’s hours are from 6:00 p.m. to 9:00 p.m. Wednesday evening. All visits are to be scheduled by appointments. Appointments are made between the hours of 1:00 p.m. and 4:30 p.m. on the day of the clinic. You may call 252-308-1261 to make your appointment. The Clinic may close or hours may change without notice due to the number of volunteers scheduled to work.

These Decisions Will Be Made By the Clinic Management

Roanoke Valley Medical Ministries Clinic may change or close the clinic without notice due to not enough volunteers. RVMMC will always close for “Bad Weather.”

NOTICE: No alcohol or street drugs are allowed at the clinic at any time! Guns and other weapons are not allowed at the Clinic unless carried by a law enforcement officer or security people.

Patient FAQs

Q. Who can be seen at RVMMC?
A. To be seen at RVMMC you must meet four basic requirements:

  • No health insurance. (Including Medicare & Medicaid).
  • You must live in the Roanoke Valley.
  • You must be under certain income levels for your household size.
  • Be age 16 or older.

Q. How is eligibility decided?
A. All patients must go through an eligibility interview with our interviewers before any services are given. You will need to give us:

  • Proof of monthly income (check stubs or copies of government checks)
  • Proof of monthly expenses (receipts and check books are required)

Some monthly expenses may not be eligible deductions (cable, cigarettes, alcohol, etc.) The responsibility of the patient is to provide all needed paperwork before services are started. We have the right to ask for tax returns, county tax statements, etc. If you can’t show us the requested proof you may not be able to receive services. All patients must be re-certified from time to time. You must show us paperwork at that time. No extra time is given for re-certification and you can not say “everything’s the same”.

Q.What about people with no income?
A. If you tell us you have no income, you must be able to tell us how you live. Where do you live? How do you get your food and clothes, etc.? We may ask you to show proof. You must also be able to show us why you have no income and what you are doing to change this. You cannot continue to claim zero income from now on.

Q.What do I do if changes occur in my job, insurance, income, etc.
A.It is the responsibility of the patient to let us know of any changes in address, phone, income, insurance, household size, etc. Failure to do so especially if your money increases or you get insurance, can result in stopping your services. Example: If we find out that you have health insurance and you did not tell us during your interview or informed us when it became active, you will be told that you can no longer come back to RVMMC permanently. RVMMC relies on the honesty of it’s patients. However, we do look into and ask questions about suspicious information.

Q. How do I get into RVMMC?
A. All visits are to be scheduled by appointment. Appointments can be made by calling 308-1261. Appointments are made starting at 1:00 p.m. on the day of the clinic. Appointments are made on a first come first served basis. If you do not arrive within 15 minutes after the time of your appointment, it will be canceled. As a general rule, you cannot make appointments ahead of time for the next visit. Advance scheduling: Occasionally, by doctor’s request, you may be given an advance appointment. You must call on the day of that appointment to say that you will be coming. Call between 1:00 p.m. and 2:00 or your scheduled appointment may be given to someone else.

Location: 536 Jackson Street, Roanoke Rapids, NC Phone: (252) 308-1261

Q.What do I do when I can’t get an appointment?
A. RVMMC is a VOLUNTEER CLINIC. All services depend on the number of volunteers. Patients are not “entitled” to any services even though they may be eligible. RVMMC is not responsible if we cannot give you services. If the medical clinic is closed or full, and you cannot wait to try the next clinic, go to the nearest emergency department or see a doctor.

Q. Why can’t I leave a message about appointments on the answering machine?
A. Our machine is to provide basic information about the clinic and for volunteers and businesses to leave a message. Patients should not to leave messages asking us to call them back about an appointment. We do not have the volunteer staff do this. All appointments are made at 1:30 p.m. on the day of the clinic.

Q. What do I do when I can’t keep my appointment?
A. Please call! Cancel as soon as you know you’re not coming. We may turn away Patients. If you do not keep your appointment, then you may keep someone else from getting one. If you do not keep your appointment and do not call to cancel, the following things will happen:

  • 1st. Offense: Verbal Warning
  • 2nd. Offense: No service for 30 days
  • 3rd. Offense: No service for 60 days
  • 4th. Offense: No service for 90 days
  • 5th. Offense: Possible permanent loss of service

Q. What service does RVMMC offer?
A. RVMMC is able to care for almost anything for which you would go to a family doctor.

Q. What do I do if the doctor sends me somewhere else?
A. Some local doctors will see our patients one time at no charge. Halifax Regional Medical Center occasionally performs procedures and laboratory tests, at no charge. (Some procedures need arrangements made ahead of time.) However, if a doctor or hospital should choose to charge you, the patient has to make payment arrangements. Do not list RVMMC as responsible to pay any bills. Patients are responsible for all bills outside the clinic. Also to keep appointments made for Lab, X-rays, and referrals to other physician and heath agencies. RVMMC does not pay for glasses, surgeries, equipment, or supplies.

Q. Are there things RVMMC does not provide?
A.Yes. These are services that we do not provide:

  • RVMMC is not an emergency department. All emergencies should go to the local emergency department.
  • RVMMC does not give services that are given anywhere else for free.
  • RVMMC does not do routine or sports physicals.
  • RVMMC does not give equipment, supplies, glasses, etc.
  • RVMMC does not do routine pap smears.

Q. Where does RVMMC get the money to operate?
A. RVMMC gets its money from: Individuals-private citizens, Business, Churches and Grants. RVMMC is a United Way Agency. We do not get County, State or Federal tax dollars.

Q. Who are the people who work at RVMMC?
A. They are volunteers! RVMMC works because people in our community care and are willing to give their time and talents to help others. Unlike paid staff, volunteers cannot be made to come. You and I depend on their kindness to keep our doors open. It is very important that you remember the people you speak with at RVMMC do not have to be there.

  • Be kind and appreciate the services
  • Remember to say “Thank You”
  • Short tempers and angry patients only make volunteers not want to come back.

RVMMC Staff: RVMMC does have a part-time Coordinator. If you think you have been treated unfairly or if you have a problem, ask to speak with the coordinator.

Q. How can I help?
A. There are many ways you can help us.

  • Be patient
  • Be understanding
  • Be thankful for the services
  • Don’t be rude, vulgar or ugly
  • Take care of the clinic building and furniture
  • No smoking inside the building, restrooms or halls
  • Pick up after yourself. Put your paper cups, paper, trash, magazines, etc. where they belong
  • Do not leave trash outside
  • Help by picking up what others leave
  • Volunteer to sweep the parking lot, wash windows, pull weeds or come in for a clean-up day

Q. What happens to angry or rude patients?
A. RVMMC staff is made up of volunteers. Without them there is no clinic. We cannot have people act: Rude, Vulgar, or Angry. Such persons will be asked to leave. Services can be stopped and the police may be called. You will not be seen if you are drunk/drinking or are taking street drugs.